I recently attended a course at Warwick Business School where I’ve had the privilege of ‘touring online’ and seeing examples of quite a few intranet solutions of many well known organisations. It was indeed an eye opener. There were fewer great intranets with employee engagement at the core of the solution than there were intranets that appeared to be nothing more than a one-way data repository or information dump than anything else. On some of these ‘tours’ I felt a bit like sitting through an awfully long company policy induction session of a financial services organisation. One of the interesting trends is ‘The message from our CEO’ that has become very prominent of late, boldly displayed on the main intranet page. But there was something missing. Comment features had been disabled or removed so as to prevent employees from commenting on any posts by the CEO and where this was not the case, I was told, ‘the comments you do see have all been moderated and anything in disagreement with the CEO has been removed’. Come on now, where is the fun in that? What happened to employee engagement and giving the employee a voice?
The real purpose of your intranet solution ought to be to provide the employee across any function and on any level, with a single one-stop-shop solution that will allow the employee to obtain any information he/she may need, anywhere and at any given point in time, a platform where employees can engage with one another, with management and share ideas and views. It should also be a place where we can collaborate, connect and play an active part in the organisation.
Orgnisations are realising how powerful enterprise networking and collaboration software, systems and tools have become, and many are now integrating these tools in the intranet solution to drive business objectives, provide the employee with a better experience, and a better way of working. Such a fully integrated intranet solution with applications designed around the needs of your employees drives a climate that will stimulate employee involvement and collaboration. If anything, it will drive the desired culture in your organisation.
It would be good to hear your comments. What do you think of your intranet solution?